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About company: SOC Prime makes threat detection easier. We help security professionals to detect and respond to cyber threats as early in the attack life-cycle as possible, supercharging the capabilities and increasing ROI for the majority of SIEM, EDR, NSM and SOAR tools in use.
27 ноября 2020

Senior Customer Success Manager (вакансия неактивна)

Киев

Необходимые навыки

SOC Prime is seeking a Senior Customer Success Manager. Reporting directly to the Head of the CS team.

What You Should Have

• Customer Success Manager/Account Manager/Client Manager experience at least 3 years
-Background in cybersecurity will be a huge plus
• Successful experience of working with enterprise customers
• Ability to match the client’s business requirements with product features
• Ability to select and present insights, including performance and implement get better plans if needed
• Problem-solving skills
• Excellent customer-oriented person; ability to penetrate, grow and retain accounts, build rapport and quickly spot and manage potential risks and issues
• Focus on achieving critical targets and strategic objectives
• Advanced English (both spoken and written)
• Intercom, Pipedrive, Jira Service Desk, Confluence experience as a plus (or another ticketing / CRM system)

Предлагаем

— Competitive salary;
— Paid annual leave;
— The ability to attend conferences, webinars, and other events that will enhance your professional skills;
— Regular corporate events and team building;
— English courses;
— Medical insurance;
— Short Fridays;
— A friendly and young team of professionals.

Working conditions:
— 5-day work week (now we have remote work);
— 8-hour working day (flexible schedule);
— Spacious comfortable office near the metro and the center of Kyiv;
— Practices of remote work.

Обязанности

What You Will Be Doing

Building solid relationships with clients (US/Canada), be an advocate of every client:
• onboard new customers and renew existing customers
• consult and educate users on a day-to-day basis
• facilitate interaction with all engaged departments on customer’s need
• collect and structure customer feedback, forward it to the Product owner
• improve the health status of assigned clients & prevent churn
• ensure the success of SOC Prime’s loyal customers and upsell them

Горячие вакансии

Все вакансии