Senior Customer Success Manager (вакансія неактивна)

SOC Prime is seeking a Senior Customer Success Manager. Reporting directly to the Head of the CS team.

What You Should Have

• Customer Success Manager/Account Manager/Client Manager experience at least 3 years
-Background in cybersecurity will be a huge plus
• Successful experience of working with enterprise customers
• Ability to match the client’s business requirements with product features
• Ability to select and present insights, including performance and implement get better plans if needed
• Problem-solving skills
• Excellent customer-oriented person; ability to penetrate, grow and retain accounts, build rapport and quickly spot and manage potential risks and issues
• Focus on achieving critical targets and strategic objectives
• Advanced English (both spoken and written)
• Intercom, Pipedrive, Jira Service Desk, Confluence experience as a plus (or another ticketing / CRM system)

— Competitive salary;
— Paid annual leave;
— The ability to attend conferences, webinars, and other events that will enhance your professional skills;
— Regular corporate events and team building;
— English courses;
— Medical insurance;
— Short Fridays;
— A friendly and young team of professionals.

Working conditions:
— 5-day work week (now we have remote work);
— 8-hour working day (flexible schedule);
— Spacious comfortable office near the metro and the center of Kyiv;
— Practices of remote work.

What You Will Be Doing

Building solid relationships with clients (US/Canada), be an advocate of every client:
• onboard new customers and renew existing customers
• consult and educate users on a day-to-day basis
• facilitate interaction with all engaged departments on customer’s need
• collect and structure customer feedback, forward it to the Product owner
• improve the health status of assigned clients & prevent churn
• ensure the success of SOC Prime’s loyal customers and upsell them