Account Manager (вакансія неактивна)

SnoopGame QA is looking for an Account Manager

We are the largest vendor of QA services for game developers and publishers. Our ideal applicant will be driven by a desire to give great customer service and a drive to help others. You should also be comfortable working with communication tools, spreadsheets, and organizational software. If this describes you, please apply and help us to develop meaningful, long-term relationships to propel our company ahead!

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs;
• Build and strengthen client relationships to achieve long-term partnerships;
• Maintain accurate client records, keeping track of any contract updates and renewals;
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met;
• Increase the marginality of the trusted portfolio of clients.

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs;
• Stay on top of accounts, making sure they’re receiving services in the best way;
• Meet regularly with other members of the team to discuss progress and find new ways to improve business;
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Skills and Qualifications

• Internship or professional experience in a sales or customer service role;
• Ability to multitask and juggle several responsibilities simultaneously;
• Strong written and verbal communication skills;
• Good attention to detail and organizational skills.

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback;
• Proficiency with common customer success and customer relationship management software, such as Gainsight or any crm;
• Upper-intermediate level of English.
  
  We offer:
  — Friendly team and warm atmosphere;
  - Comfortable office — Open Space;
  — 10 working-days paid sick leave;
  — English classes;
  — Corporate events, team building events, etc.
  — 50% payment for the gym subscription;
  — 20 working-days paid annual vacation;
  — Friendly team and warm atmosphere;