SnoopGame QA is looking for an Account Manager
We are the largest vendor of QA services for game developers and publishers. Our ideal applicant will be driven by a desire to give great customer service and a drive to help others. You should also be comfortable working with communication tools, spreadsheets, and organizational software. If this describes you, please apply and help us to develop meaningful, long-term relationships to propel our company ahead!
Objectives of this Role
- Act as the main point of contact in all matters relating to client concerns and needs;
- Build and strengthen client relationships to achieve long-term partnerships;
- Maintain accurate client records, keeping track of any contract updates and renewals;
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met;
- Increase the marginality of the trusted portfolio of clients.
Daily and Weekly Responsibilities
- Take inquiries and requests from customers and address their needs;
- Stay on top of accounts, making sure they’re receiving services in the best way;
- Meet regularly with other members of the team to discuss progress and find new ways to improve business;
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Skills and Qualifications
- Internship or professional experience in a sales or customer service role;
- Ability to multitask and juggle several responsibilities simultaneously;
- Strong written and verbal communication skills;
- Good attention to detail and organizational skills.
Preferred Qualifications
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback;
- Proficiency with common customer success and customer relationship management software, such as Gainsight or any crm;
- Upper-intermediate level of English.
We offer:
— Friendly team and warm atmosphere;
- Comfortable office — Open Space;
— 10 working-days paid sick leave;
— English classes;
— Corporate events, team building events, etc.
— 50% payment for the gym subscription;
— 20 working-days paid annual vacation;
— Friendly team and warm atmosphere;