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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
31 августа 2020

IT Support Technician (Contract) (вакансия неактивна)

Киев

We’re looking for an IT Support Technician to work onsite at Snap Inc. This opportunity is a contract role and the worker will be employed by an external agency to help support our Global IT team by providing Tier 0-1 support to our end users, and supporting functions of the IT Operations Team. This role is often the first impression of IT, thus this person must exhibit a high level of professionalism, provide excellent customer service, and exercise sound judgment to provide timely resolution of problems. The ideal candidate will have Mac/PC troubleshooting skills and 1-3+ years experience in IT Support.

What​ ​you’ll​ ​do:
— Performs Tier 1 support as a primary role
— Maintain and stock printers around campus
— Execute upon policies directed by other internal IT teams including Asset Management & Client Engineering
— Troubleshoot tier 0-1 type hardware and software issues for Mac, Windows, G Suite, Okta and video conferencing
— Act as the routine contact point, receiving and handling requests for support.
— Provide timely resolution of problems, or escalate on behalf of team members to other technical staff or management
— Monitors intake methods (#techlounge, email and direct ticket creation)
— Deliver products and supplies to the IT Operations Team and other team members
— Deploy new hire desk setups with monitors, peripherals and phones
— Maintain inventory and life cycle of assets for new hires, refreshes and repairs
— Include high quality ticket updates to users
— Contributes to creation of support documentation.
Minimum qualifications:
— BA/BS degree or equivalent professional experience
— 1-3+ years experience in IT Support in a professional environment
— Experience with a ticketing support platform (Jira, ZenDesk, Remedy, etc)
— Strong customer service, problem solving, and teamwork abilities
— Outstanding communication and interpersonal skills
— Process-oriented with strong attention to detail
— Upper-intermediate english level

Preferred qualifications:
— Some heavy lifting required (ability to lift & carry computer boxes)
— Extensive knowledge of Mac OS 10.11x, 10.12x, iOS and Apple hardware
— Basic knowledgeable in Windows 10 and PC Hardware
— Network fundamentals (network configs, VPN, printing, etc)
— Familiar with Google Suite (Gmail, GCal, GDocs, etc)
— Familiar with iPhone and Android
— Knowledge of video conferencing is a plus

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