We’re looking for an IT Support Technician to work onsite at Snap Inc. This opportunity is a contract role and the worker will be employed by an external agency to help support our Global IT team by providing Tier
What you’ll do:
— Performs Tier 1 support as a primary role
— Maintain and stock printers around campus
— Execute upon policies directed by other internal IT teams including Asset Management & Client Engineering
— Troubleshoot tier
— Act as the routine contact point, receiving and handling requests for support.
— Provide timely resolution of problems, or escalate on behalf of team members to other technical staff or management
— Monitors intake methods (#techlounge, email and direct ticket creation)
— Deliver products and supplies to the IT Operations Team and other team members
— Deploy new hire desk setups with monitors, peripherals and phones
— Maintain inventory and life cycle of assets for new hires, refreshes and repairs
— Include high quality ticket updates to users
— Contributes to creation of support documentation.
Minimum qualifications:
— BA/BS degree or equivalent professional experience
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— Experience with a ticketing support platform (Jira, ZenDesk, Remedy, etc)
— Strong customer service, problem solving, and teamwork abilities
— Outstanding communication and interpersonal skills
— Process-oriented with strong attention to detail
— Upper-intermediate english level
Preferred qualifications:
— Some heavy lifting required (ability to lift & carry computer boxes)
— Extensive knowledge of Mac OS 10.11x, 10.12x, iOS and Apple hardware
— Basic knowledgeable in Windows 10 and PC Hardware
— Network fundamentals (network configs, VPN, printing, etc)
— Familiar with Google Suite (Gmail, GCal, GDocs, etc)
— Familiar with iPhone and Android
— Knowledge of video conferencing is a plus