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SMTP.com is one of j2 Global Cloud Services digital email businesses based in Kiev and is an industry leader in provisioning of digital communications, providing SaaS technology solutions, strategy and expertise in email delivery.
12 сентября 2019

Global Support Team Representative (вакансия неактивна)

Одесса $500–600

Необходимые навыки

— English language proficiency in speaking, typing and listening
— Knowledge of proper phone and e-mail etiquette
— Knowledge of customer service principles and practices
— Excellent communication skills and clear diction

Будет плюсом

— Experience of using mail applications that work with SMTP protocol (Outlook, Mozilla Thunderbird, etc.)
— Experience of using CRM and task tracking systems (SalesForce, Jira, etc.)
— Experience in troubleshooting and logs reading
— Basic HTML knowledge

Предлагаем

— Competitive salary
— Full tax coverage
— Free parking at the office (Tairova)
— Company laptop
— English lessons at the office
— Professional development and career enhancement
— Flexible working and vacation schedules
— Unlimited snacks, tea and coffee at the office
— Occasional team building events

Обязанности

— Provide service and support to customers through phone software, chat application and e-mails
— Handle customer inquiries, concerns, and requests about products and services
— Identify, research and resolve technical hardware and software issues through communication with technical departments using task tracking systems
— Accurately process and make call logs
— Follow up and make scheduled callbacks to customers
— Follow standard processes and procedures
— Work in shifts (first 3 months from 2PM to 11PM, when the team grows — rotate in morning, evening and night shifts)

If you are interested in applying for this role, please send your resume to hr@smtp.com.

О проекте

We are looking for a person who will provide support for an email marketing platform. Very strong English is a must. Also, a candidate needs to be pretty confident with how to use software, have good all round computing skills and the ability to explain technical issues to customers in a calm and concise manner. We will teach everything else.