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SMTP is one of the early pioneers of cloud-based email services and is now part of J2 Global Inc. and Campaigner Email Marketing. From sophisticated email automation to cost-effective email infrastructure and relay solutions, we operate globally.
12 сентября 2019

Global Support Team Representative (вакансия неактивна)

Одесса $500–600

Необходимые навыки

— English language proficiency in speaking, typing and listening
— Knowledge of proper phone and e-mail etiquette
— Knowledge of customer service principles and practices
— Excellent communication skills and clear diction

Будет плюсом

— Experience of using mail applications that work with SMTP protocol (Outlook, Mozilla Thunderbird, etc.)
— Experience of using CRM and task tracking systems (SalesForce, Jira, etc.)
— Experience in troubleshooting and logs reading
— Basic HTML knowledge

Предлагаем

— Competitive salary
— Full tax coverage
— Free parking at the office (Tairova)
— Company laptop
— English lessons at the office
— Professional development and career enhancement
— Flexible working and vacation schedules
— Unlimited snacks, tea and coffee at the office
— Occasional team building events

Обязанности

— Provide service and support to customers through phone software, chat application and e-mails
— Handle customer inquiries, concerns, and requests about products and services
— Identify, research and resolve technical hardware and software issues through communication with technical departments using task tracking systems
— Accurately process and make call logs
— Follow up and make scheduled callbacks to customers
— Follow standard processes and procedures
— Work in shifts (first 3 months from 2PM to 11PM, when the team grows — rotate in morning, evening and night shifts)

If you are interested in applying for this role, please send your resume to hr@smtp.com.

О проекте

We are looking for a person who will provide support for an email marketing platform. Very strong English is a must. Also, a candidate needs to be pretty confident with how to use software, have good all round computing skills and the ability to explain technical issues to customers in a calm and concise manner. We will teach everything else.