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SMTP.com is one of the early pioneers of cloud-based email services and is now one of Ziff Davis Martech brands. We are the first company to offer web-based email as enterprise software and provide highly reliable delivery for large commercial senders.
10 серпня 2020

Support Specialist (вакансія неактивна)

Одеса від $600

Необхідні навички

• Solid written and verbal communication skills in English (advanced level)
• 1+ years of customer service experience in any sphere
• Great attention to detail
• Good all round computing skills
• Ability to work both independently and as part of a team
• Willingness to work with people
• Ability to cope with stressful situations

Буде плюсом

• Previous experience working in Technical Support / Inbound Call Center (a chat and phone-based support role)
• Experience in troubleshooting and logs reading
• Experience working with CRM (Salesforce) and ticketing systems
• Basic HTML knowledge

Пропонуємо

40-hour workweek
• Paid trial period (up to 3 months)
• Company laptop
• Late night taxis are provided by the company
• PE (FOP) registration after successful trial period end
• Dedicated accountant for your PE (FOP) with full tax coverage
• Cozy and spacious office with a kitchen and free coffee and snacks (on Levitana Street, Tairova)
• Transparent assessment and reward policy with a yearly review
• Occasional team building events
• Free English lessons

Обов’язки

• Review messages as a part of iContact Message Review team, make sure emails do not include inappropriate content and work properly
• Reveal potentials spammers and report them
• Respond to emergency calls for Campaigner customers
• Accurately process and make call logs
• Escalate unresolved calls to technical departments, using task tracking systems
• Rotate in 8 hour shifts to provide 24/7 support (you may be asked to work on night and weekend shifts once in a while)

Про проєкт

iContact and Campaigner Support teams are looking for Customer Service Specialists to join us in our Odessa office as part of our Global Support team.

Enthusiasm and Energy are critical attributes for the position. Advanced English level and prior customer service experience are essential.