Middle Account manager (вакансія неактивна)

Who we are

Sloboda Studio is a Ukrainian IT company with 15 years of experience turning ideas into impactful solutions for clients in Europe and the USA. We started as a small, close-knit team and have grown into a dynamic community of over 100 talented professionals united by a passion for innovation and collaboration. Despite our growth, we’ve kept the spirit of openness and equality, creating a safe and inspiring space where everyone’s ideas can shape the future of our company.

Who We’re Looking For

We are looking for a proactive and passionate professional with enough experience to take on multiple outstaff projects while maintaining a fresh and dynamic approach. The ideal candidate is someone who thrives in a fast-paced environment, enjoys tackling new challenges, and is eager to grow alongside our team.

Responsibilities:

— Building and maintaining long-term, fruitful and reliable partnerships with clients, utilizing excellent communication skills to achieve win-win relationships

— Foster and implement account management practices across company (e.g: share recommendations with internal team)

— Retain talent (nurture developers loyalty, wellbeing and performance to ensure high-quality delivery)

— Analyze, evaluate and understand clients’ business objectives and provide strategic proposals

— Upselling new services

— Collaborate with other departments to improve customer service

— Utilizing productivity and collaboration tools such as Google Workspace (Docs, Sheets, Slides, Drive), Microsoft Office (Excel, PowerPoint, Outlook), and other relevant platforms to manage client relationships, track progress, and enhance workflow efficiency.

Required skills:

— 2+ years of account management

— Practical experience in IT field is required

— Good understanding of the software development lifecycle, Agile methodologies, SaaS-based products

— Client-focused solutions experience

— Strong theoretical and technical background in project and release management, development of policies and procedures

— Communication, analytical, and presentation skills

— Excellent listening skills and ability to understand and interpret customer needs and handle their expectations

— Hands-on experience in planning, executing, successful delivery, requirements and risk management

— English — Upper-Intermediate

We offer:

— Work on dynamic projects that allow you to take ownership and responsibility

— Opportunities for learning, mentorship, and career development within the company

— Flexible management, remote work

— Corporate English language lessons

— Full benefits package: paid vacations and sick leaves

— Company-sponsored conferences, webinars, etc