• Proven experience as a help desk technician or other customer support role
• Tech-savvy with working knowledge of office products, Windows Based PC
• Knowledge of Active Directory/ O365 Suit is a plus
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Good English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field — advantage, сan be last course student
• Possibility to work with a product company
• Career and professional growth
• Competitive remuneration
• Fully-equipped perfect office space located in the city center (“Palats Sportu” metro station)
• Warm and friendly attitude to every specialist.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Skywind Group is a privately held entertainment technology solutions provider.
Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products.
We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products.
Join us today and be a part of our rapidly growing team of more than 500 professionals spanning 6 development centers across Ukraine, Belarus, Cyprus, the Philippines, Australia, and Bulgaria.
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. Answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution, must also be customer-oriented and patient to deal with difficult customers.