Fluent English (advanced level) is a MUST;
Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
Previous experience of working as a customer support specialist;
Interest in photography;
Excellent communication skills;
High level of personal responsibility.
Experience working with Photoshop and Lightroom;
Basic knowledge of HTML, XML.
Our own products, not outsourcing;
Annual paid vacations (21 working days);
Convenient office location;
Corporate / team / special events;
Warm and friendly working environment.
Handle and resolve all customers’ complaints and requests (via emails and social media channels);
Answer technical and billing questions;
Analyse and assess customers’ needs;
Deliver information about benefits of the products to turn potential customers into paid ones;
Develop the knowledge base (FAQ, etc.);
Translate advertising materials if necessary.
Skylum is a software development company based in Kiev and San Francisco, Ukraine. It is most known for its photo editing software Aurora HDR and Luminar. Skylum is also the developer of Snapheal, Focus, Tonality, Intensify, Noiseless and FX Photo Studio.
Skylum began in 2008 as a company that developed apps for iPhone. In the first three years, the company released over 60 different applications, but the biggest successes came from their photography apps. Company topped more than 20,000,000 downloads with its most popular applications: FX Photo Studio, Silent Film Director, and Perfect Photo. Early in 2011, the company launched its first photo software on the Mac App Store — FX Photo Studio Pro. A year later, Skylum received its first recognition from Apple — Snapheal was named among the Best Apps on the App Store.
Since then, Skylum’s products have been consistently achieving awards, including “Best of the Year” awards by Apple for six straight years. In 2017, Luminar was awarded “Best Imaging Software 2017” honors by TIPA followed in October 2017 by “Best Software Plugin” by the Lucie Technical Awards. Aurora HDR was also selected as the Best Mac App of 2017 by Apple.
We are growing so we are looking for new members and you have a chance be a part of the product who will be the first competitor to Adobe.