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Skylum is a software development company based in Kyiv and Bellevue. It’s best known for its Aurora HDR and Luminar photo editing software. Skylum is also the developer of Snapheal, Focus, Tonality, Intensify, Noiseless, and FX Photo Studio. In 2008, Skylum started off as an iPhone app development company.
6 ноября 2019

Customer Support Specialist (вакансия неактивна)

Киев

Необходимые навыки

Fluent English (advanced level) is a MUST;
Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
Previous experience of working as a customer support specialist;
Interest in photography;
Excellent communication skills;
High level of personal responsibility.

Будет плюсом

Photographer portfolio;
Experience working with Photoshop and Lightroom;
Basic knowledge of HTML, XML.

Предлагаем

Our own products, not outsourcing;
40-hour working week with flexible working hours;
Annual paid vacations (21 working days);
Medical insurance;
Convenient office location;
Corporate / team / special events;
Warm and friendly working environment.

Обязанности

Handle and resolve all customers’ complaints and requests (via emails and social media channels);
Answer technical and billing questions;
Analyse and assess customers’ needs;
Deliver information about benefits of the products to turn potential customers into paid ones;
Develop the knowledge base (FAQ, etc.);
Translate advertising materials if necessary.

О проекте

Luminar revolutionizes image editing by blending state-of-the-art technologies, Artificial Intelligence, and innovative user experience. It empowers millions of artists all over the world to create incredible photography without extra hurdles. Luminar allows everyone to have fun with their photos while performing the most advanced image enhancements.
Luminar 4 is the world’s first purpose-based rather than a tool-based photo editor. With such trailblazing Machine Learning tools as AI Skin Enhancer, AI Portrait Enhancer, AI Sky Replacement, and AI Structure, it puts photographers of all skill levels in control like never before. Luminar can work as a standalone or an add-on and is fully compatible with the Adobe ecosystem.