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About us: We’ve been around for almost 12 years, and growing stronger every year. We began as MacPhun, a startup with only 10 people who created apps for Mac. Now we’re Skylum, a global imaging technology company with offices in New York, Kyiv, and Tokyo. We’ve grown to more than 100 employees with one goal and one vision for our future.
2 апреля 2021

Customer Support Specialist (German language)

Киев

Skills we look for:
— Fluent English and German (advanced level) is a MUST;
— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
— Previous experience of working as a customer support specialist;
— Interest in photography;
— Excellent communication skills;
— High level of personal responsibility.

Would be a plus:
— Photographer portfolio;
— Experience working with Photoshop and Lightroom.

Your daily tasks will be:
— Handle and resolve all customers’ complaints and requests (via emails and social media channels);
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones;
— Develop the knowledge base (FAQ, etc.);
— Translate advertising materials if necessary.

What do we offer:
— Possibility to work with true professionals and simply amazing people;
— Possibility to work on a one-of-a-kind photo editor — Luminar, which runs on Artificial Intelligence and makes editing fun and simple for everyone;
— Flexible schedule; working day can start at 9am or at 11am. Also every month you will have certain amount of days for remote work;
— 21 days of paid vacation per year;
— Medical insurance and 21 day of paid sick leaves;
— Ample working space is located on Podil, and is equipped with everything you might need for productive and comfortable work;
— Team buildings and cool corporate parties.

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