Skylum is a software development company based in Kyiv and Bellevue. It’s best known for its Aurora HDR and Luminar photo editing software. Skylum is also the developer of Snapheal, Focus, Tonality, Intensify, Noiseless, and FX Photo Studio. In 2008, Skylum started off as an iPhone app development company.
17 июня 2020

Customer Support Specialist (Japan language)

Киев

Skills we look for:
— Fluent English and Japan (advanced level) is a MUST;
— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
— Previous experience of working as a customer support specialist;
— Interest in photography;
— Excellent communication skills;
— High level of personal responsibility.

Would be a plus:
— Photographer portfolio;
— Experience working with Photoshop and Lightroom.

Your daily tasks will be:
— Handle and resolve all customers’ complaints and requests (via emails and social media channels);
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones;
— Develop the knowledge base (FAQ, etc.);
— Translate advertising materials if necessary.

What do we offer:
— Possibility to work with true professionals and simply amazing people;
— Possibility to work on a one-of-a-kind photo editor — Luminar, which runs on Artificial Intelligence and makes editing fun and simple for everyone;
— Flexible schedule; working day can start at 8am or at 11am. Also every month you will have certain amount of days for remote work;
— 21 days of paid vacation per year;
— Medical insurance and 21 day of paid sick leaves;
— Ample working space is located on Podil, and is equipped with everything you might need for productive and comfortable work;
— Team buildings and cool corporate parties.

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