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Nortal is a multinational strategic change and technology company carrying out high-impact, mission-critical projects for governments and leading businesses, some of which top the Fortune 500 list, in Europe, North America, and the Middle East.
15 липня 2020

Senior Technical Support Engineer (SK-769) (вакансія неактивна)

Київ

Необхідні навички

• 3+ year of proven experience in Technical Support or related field with cloud-based web applications
• Aptitude for data analysis and driving team performance through established metrics
• Strong organizational skills and an ability to multitask
• Outstanding prioritization and workload management skills
• Ability to work both independently and as a part of a team
• Demonstrated ability to lead a team in a fast-paced environment
• Excellent presentation, facilitation, negotiation skills (both verbal and written)
• Strong verbal and written communication skills; communicating in a clear, constructive, and professional manner
• Business fluent English level

Пропонуємо

• Ongoing opportunities in international company
• European democratic management style
• Trainings and business trips abroad
• Language classes (English, Polish)
• 24 working days paid vacation
• Wide benefits and compensation package which includes one or several items according to your choice: paid lunches, access to gym/swimming pool, medical insurance and many other
• Office with comfortable workplaces in top class building facilities
8-hour working day and 5-day working week
• Social events for you and your family

Обов’язки

• Keep the customer service response within given SLAs
• Supervise creation of email templates, knowledge base articles, and educational materials
• Lead the review, cataloging and resolution of named customer issues
• Keep to the standards of response time and resolution time
• Learn the technology and business processes to enhance our resolution speed
• Triage and troubleshoot technology issues
• Collaborate with our technology team on solutions
• Manage communication lines between the customers and our internal teams
• Hold the internal team accountable to response times and completeness of solutions
• Seeking opportunities to improve our customer experience by helping them utilize our solutions in a more effective manner
• Establish departmental policies, processes, and standards to ensure the delivery of world-class tech support service
• Recommend and implement business or process improvements, while recognizing global perspectives
• Create and manage complex operational plans that result in the accomplishment of business objectives

Про проєкт

Skelia invites a Senior Technical Support Engineer for long-term and full-time employment at its service center in Kyiv, Ukraine. We are looking for an experienced problem solver with “Customer first” attitude. A strong professional being inspired by challenges, capable to build Support L0-L3 functions from scratch, ready to both roll up the sleeves and be a doer him/herself when required, as well as to take the lead, build a team and drive it to achieve the established goals.
This is a unique opportunity to become a part of the extension team of software company from UK.

In your resume please allow our company to use your personal data.