Partners Help Lead (вакансія неактивна)

We are looking for people for the position of Partners Help Lead!

We are a global technology company focused on connecting people through social discovery.

Our product is a communication and dating platform where people will be able to satisfy their needs for interaction and attention from other people. We strive to provide a secure environment where individuals can express themselves and create strong connections online.

Our business: Our product counts millions of users around the world (the USA, South America, Europe, Asia and Australia). Every year we demonstrate key indicators of growth by 50-70% and continue to expand. We run our company with a focus on high tech, data and analytics.

Our team: We are proud to have a strong team of professionals with deep expertise and ambitious goals. Our people are the company’s most valuable asset, so we strive to build business together with top talents on the market.

Our support of Ukraine: We arrange humanitarian aid; provide the Armed Forces of Ukraine and the Territorial Defense Forces with the special equipment and ammunition; annually pay taxes to the state treasury to support the economy; invest in domestic educational programs so that talented youth could strengthen the country’s capacity.

The values of our company:
— Sustainable growth;
— Striving for improvement;
— Strategic thinking;
— Partnership;
— Transparency.

Tasks for the position of Partners Help Lead:
— Team Management ( 2 Units with 6 employees) + QC Manager;
— Optimization of salary management (incl development structure of team grades);
— Creation processes for other business teams collaborating to achieve the result;
— Modernization of employee evaluations (weekly/monthly).

Expected results:
Partner’s Help is a stable working department:
— All team members achieved goals (with roadmap how to do it) with seated deadlines;
— All cross-team flows are successfully (which employee has dedicated zone and functional);
— QC score for each unit is clearly understandable for each team member and based on it Supply Operations Manager has weekly report of teams result.

Terms:
— Hybrid work (remote first, but it is an option to work from office 1 time a week);
— Scheduled review of the salary every 6 months depending on performance;
— Opportunities for growth in a growing project;
— A friendly team of professionals;
— 20 days of paid holiday per year;
— Paid sick leave after successfully completing the probation;
— Health insurance after successfully completing the probation.

You’re a perfect fit if you have the following skills:
— Team management experience (at least 6 month);
— Experience with budget management;
— Optimization or implementation of cross-team flow;
— English level: B2+;
— MC packet knowledge (Excel/Google sheets).

Nice to have:
— Experience in customer service (online);
— Working with tickets system.

We look forward to you joining us!