Billing Manager (IT Product) — External Investment (вакансія неактивна)

We are a global technology company focused on connecting people through social discovery. Our product is a communication and dating platform where people will be able to satisfy their needs for interaction and attention from other people. We strive to provide a secure environment where individuals can express themselves and create strong connections online.

Our business: Our product counts millions of users around the world (the USA, South America, Europe, Asia and Australia). Every year we demonstrate key indicators of growth by 50-70% and continue to expand. We run our company with a focus on high tech, data and analytics.

Our team: We are proud to have a strong team of professionals with deep expertise and ambitious goals. Our people are the company’s most valuable asset, so we strive to build business together with top talents on the market.

Our support of Ukraine: We arrange humanitarian aid; provide the Armed Forces of Ukraine and the Territorial Defense Forces with the special equipment and ammunition; annually pay taxes to the state treasury to support the economy; invest in domestic educational programs so that talented youth could strengthen the country’s capacity.

About the position:

We are looking for a billing specialist who will monitor and manage billing issues arising from our customers` experience. We expect him/her to provide us with guidance in the complex cases with our customers and eagerness to bear responsibility over monitoring of the billing metrics.

We do not intend to limit billing to the business support function only. We expect it to be one of the driving forces for decision-making and operational design of business overall.

Responsibilities:
— Monitoring and support of the core billing metrics;
— Development of strategy and flows for improvement of core billing metrics;
— Management of chargeback and refund cases;
— Providing guidance to internal teams (e.g., Customer Support) on management of billing issues;
— Developing and implementation of fraud prevention practices for product;
— Analysis and prevention of fraud/other risky customer behavior patterns.

Requirements

Must have:
— Upper Intermediate / Advanced English (B2+);
— Work experience in FinTech / Billing / Payments no less than 1.5-2 years;
— Structured thinking and ability to make data-driven business conclusions;
— Confidence and attentiveness in dealing with numbers and processing of financial information;
— Basic Excel and other MS Office software user;
— Basic understanding of payment and transactional systems and services;
— Responsibility and readiness to act independently and take ownership for the results.

Nice to have:
— Experience of work with analytics instruments (Tableau, DataStudio);
— People management experience and/or skills.

The Perks:
— Remote-first culture (new and comfortable office at Podil is also available);
— For comfortable work, we provide you with modern equipment and even more;
— A skilled and experienced team that shares knowledge and supports each other;
— Competitive salary and regular performance reviews;
— We offer health insurance and corporate doctor’s services;
— Regular feedback on your work;
— Freedom to make decisions for improving your work.