L2/L3 Support Engineer

Our company 6-Systems is a Kyiv’s based development office of the SIXT Company, one of the biggest global car rental providers. Our web and mobile app solutions allow millions of customers around the globe to easily rent a car anywhere in the world.

We’re looking for a Senior or Middle-to-Senior Support Engineer to join one of the multiple teams of SIXT Tech.

In this role you will be supporting operations of financial systems for our 100-year-old international group. As significant part of software development team you will work closely with internal business departments, handle their requests, identify problems and find solutions.

Joining SIXT Tech you are joining one of the future tech giants.

Responsibilities:
• Identify abnormalities in the payment processing, invoicing and accounting reporting flows doing analysis of automated alerts and monitoring metrics (e.g. Camunda processes, logs in Kibana and Loggly)
•Respond to support requests within agreed SLAs
•Communicate with external partners to investigate and resolve integration issues, transaction failures, or service disruptions
•Create incident reports
•Perform a root-cause analysis and coordinate IT & business teams to fix problems and initiate solution improvements
•Use the existing support tools for system configuration and problem fixing
•Suggest/specify improvements of support tools, monitoring/alerting tools and operational processes

Essential requirements:
• Strong analytical and problem solving skills
• Experience in payments / banking
• Advanced written and verbal communication skills in English
• Experience supporting enterprise solution in a product company
• Experience with issue tracking systems (e.g. Jira)
• Curiosity to learn new technologies
• Ability to communicate clearly and effectively

Nice to have’s:
• Basic knowledge of international accounting/finance/payments
• Basic knowledge of Camunda BPM tools
• Basic experience in quality assurance (manual E2E testing)
•Experience with databases and basic knowledge of SQL

We offer:

• High salary (settlement to euro)
• Full time employment as internal employee of Sixt TECH Ukraine
• Relocation compensaton
• People-oriented management without bureaucracy
• A challenging job where you can learn and grow
• Paid vacation — 25 calendar days
• Educational budget
• Medical insurance
• Both, gym and foreign language study — the half expenses compensation