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Sitecore Ukraine is one of the largest tech centers of the global martech company Sitecore, the leading provider of end-to-end digital experience software. We develop the SaaS-enabled composable platform that unifies data, content, commerce, and experiences.
1 лютого 2022 Перша робота

L1&Business Support Engineer (вакансія неактивна)

Дніпро

Job Responsibility :

As an L1&Business Support Engineer, you will be a member of the Product Support Services Team.

You’ll interact with Sitecore customers and partners upon raised technical and business cases related to the Sitecore product portfolio, as well as Sitecore support teams around the globe.

As part of the L1 support team, your goal would be to build communication regarding the raised incident to promptly identify the problematic area, collect required diagnostics data, and either resolve the incident by providing documentation references or connect the customer with the appropriate L2 support team.

Continuous learning of different Sitecore products and how they interact with each other is an important part of the day-to-day activities in this role.


What You Need to Succeed:

  • Strong verbal and written English skills
  • Understanding of the modern web applications architectures & technologies
  • Ability to quickly switch task context
  • Problem-solving desire
  • Be passionate about improving customer experience with our products


Additional Skills That Could Set You Apart:

  • IT or Technical graduate
  • Troubleshooting or customer support experience
  • Infrastructure or web administrative skills
  • Experience working in large enterprise environments

Why you should click ‘Apply’:

  • We are a team of professionals moving the evolution of the huge, complex, and innovative product. Our passion is solving challenging tasks and constantly improving our expertise. We feel inspired by working together for many years in an atmosphere of mutual trust and support.
  • For an IT specialist who is tired of the constant change of projects and the lack of managers’ professionalism, Sitecore will be a reliable employer for many years, offering stable work on a large and demanded product with a worldwide reputation, because we are one of the most mature and professional product companies in Dnipro.
  • Great team and company culture! You can find out more about our company culture, a typical day in the Engineering team, and  our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably. 

About us:

Sitecore is the leading provider of end-to-end digital experience software. We develop the SaaS-enabled composable platform that empowers brands to deliver unforgettable customer interactions. The world’s most recognized brands such as L’Oréal, Microsoft, Volvo Cars, Puma, Porsche, Starbucks, P&G, and others rely on Sitecore to provide more engaging, personalized experiences for their customers across every touchpoint.

Sitecore Ukraine has already united more than 170 hard-working, smart, innovative, and collaborative people. This is a team of professionals who take ownership, have a mature mindset, initiate change, commit to excellence, and aim to win. We’re working together to innovate and grow. If these resonate then join us!

 Send your questions and CV to [email protected]

Own the Experience. Build your career with Sitecore.