Sitecore Ukraine is the R&D office of the global product company Sitecore Corporation A/S (with HQ in San Francisco). Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers.
18 октября 2021 Первая работа

L1&Business Support Engineer (вакансия неактивна)

Днепр

Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Job Responsibility

As an L1&Business Support Engineer, you will be a member of the Product Support Services Team.

You’ll interact with Sitecore customers and partners upon raised technical and business cases related to the Sitecore product portfolio, as well as Sitecore support teams around the globe.

As part of the L1 support team, your goal would be to build communication regarding the raised incident to promptly identify the problematic area, collect required diagnostics data, and either resolve the incident by providing documentation references or connect the customer with the appropriate L2 support team.

Continuous learning of different Sitecore products and how they interact with each other is an important part of the day-to-day activities in this role.

Ideal candidates will have the following background:

  • Strong verbal and written English skills
  • Understanding of the modern web applications architectures & technologies
  • Ability to quickly switch task context
  • Problem-solving desire
  • Be passionate about improving customer experience with our products

Experience in the following would be a plus:

  • IT or Technical graduate
  • Troubleshooting or customer support experience
  • Infrastructure or web administrative skills
  • Experience working in large enterprise environments

What we offer:

  • Inspiring professional challenges
  • The experienced mentors’ support
  • Opportunities for continuous professional development
  • Working with innovative technologies and tools
  • Competitive salary from the start and good benefits (health insurance, compensation for sports and learning are included)
  • The unity with the team, trust and care on a daily basis

Send your questions and CV to daryna.reshetina@sitecore.com

Own the Experience. Build your career with Sitecore.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.