Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
As an L1&Business Support Engineer, you will be a member of the Product Support Services Team.
You’ll interact with Sitecore customers and partners upon raised technical and business cases related to the Sitecore product portfolio, as well as Sitecore support teams around the globe.
As part of the L1 support team, your goal would be to build communication regarding the raised incident to promptly identify the problematic area, collect required diagnostics data, and either resolve the incident by providing documentation references or connect the customer with the appropriate L2 support team.
Continuous learning of different Sitecore products and how they interact with each other is an important part of the day-to-day activities in this role.
Ideal candidates will have the following background:
Experience in the following would be a plus:
What we offer:
Send your questions and CV to firstname.lastname@example.org
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Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.