Job Responsibility :
As an L1&Business Support Engineer, you will be a member of the Product Support Services Team.
You’ll interact with Sitecore customers and partners upon raised technical and business cases related to the Sitecore product portfolio, as well as Sitecore support teams around the globe.
As part of the L1 support team, your goal would be to build communication regarding the raised incident to promptly identify the problematic area, collect required diagnostics data, and either resolve the incident by providing documentation references or connect the customer with the appropriate L2 support team.
Continuous learning of different Sitecore products and how they interact with each other is an important part of the day-to-day activities in this role.
What You Need to Succeed:
Additional Skills That Could Set You Apart:
Why you should click ‘Apply’:
About us:
Sitecore is the leading provider of end-to-end digital experience software. We develop the SaaS-enabled composable platform that empowers brands to deliver unforgettable customer interactions. The world’s most recognized brands such as L’Oréal, Microsoft, Volvo Cars, Puma, Porsche, Starbucks, P&G, and others rely on Sitecore to provide more engaging, personalized experiences for their customers across every touchpoint.
Sitecore Ukraine has already united more than 170 hard-working, smart, innovative, and collaborative people. This is a team of professionals who take ownership, have a mature mindset, initiate change, commit to excellence, and aim to win. We’re working together to innovate and grow. If these resonate then join us!
Send your questions and CV to [email protected]
Own the Experience. Build your career with Sitecore.