— College degree in Engineering or equivalent experience
— Strong communication skills
— Self-starter who is excited about technology
— Customer support experience is desirable.
— Excellent English language skills (both spoken and written)
— Excellent problem solving and logical thinking skills
— Demonstrated ability to manage workflows and balance competing priorities.
— Sound understanding of IT industry context
— Experience troubleshooting applications and infrastructure in an enterprise environment
— Relevant Microsoft certifications
— Solid knowledge cloud services such as Azure, Aws, etc.
— Experience working in large enterprise environments.
— Work with skilled colleagues who care about the results and ready to share experience
— Good opportunities for further training and professional education (incl. access to LinkedIn Learning)
— Long-term employment with social benefits
— English classes, health insurance and other benefits at company expense
— Relocation package for candidates from other cities
— Monitor health of all Sitecore Cloud services and ensure support activities are completed within predefined SLAs with help of OpsGenie and Service Now products
— Learn and implement the groundbreaking cloud technologies that power Sitecore Cloud (Azure PaaS, Azure SQL, Azure Storage, etc)
— Duly respond to outage or service level downgrade scenarios
— Participate in brainstorms on developing service approaches in close cooperation with Sitecore technologists around the world Drive customer communication during critical events.
As an associate in our Cloud Operations team, you will assist our global list of companies using Sitecore Cloud services and features to run mission-critical applications. You will work as a liaison between the engineering teams and company’ customers. You will also work directly with customers to provide the world class support that drives customer success.