Sitecore Ukraine is a part of global product company Sitecore A/S with over 1300 employees across the globe, which develops its own client experience management platform —the Sitecore Experience Platform. The heart and the soul of our platform are ASP.Net, C#, Azure and all Microsoft stack.
18 августа 2021

Associate Cloud Operations Engineer (вакансия неактивна)

удаленно $800–1200

Необходимые навыки

— College degree in Engineering or equivalent experience
— Strong communication skills
— Self-starter who is excited about technology
— Customer support experience is desirable.
— Excellent English language skills (both spoken and written)
— Excellent problem solving and logical thinking skills
— Demonstrated ability to manage workflows and balance competing priorities.
— Sound understanding of IT industry context

Будет плюсом

— Experience troubleshooting applications and infrastructure in an enterprise environment
— Relevant Microsoft certifications
— Solid knowledge cloud services such as Azure, Aws, etc.
— Experience working in large enterprise environments.

Предлагаем

— Work with skilled colleagues who care about the results and ready to share experience
— Good opportunities for further training and professional education (incl. access to LinkedIn Learning)
— Long-term employment with social benefits
— English classes, health insurance and other benefits at company expense
— Relocation package for candidates from other cities

Обязанности

— Monitor health of all Sitecore Cloud services and ensure support activities are completed within predefined SLAs with help of OpsGenie and Service Now products
— Learn and implement the groundbreaking cloud technologies that power Sitecore Cloud (Azure PaaS, Azure SQL, Azure Storage, etc)
— Duly respond to outage or service level downgrade scenarios
— Participate in brainstorms on developing service approaches in close cooperation with Sitecore technologists around the world Drive customer communication during critical events.

О проекте

As an associate in our Cloud Operations team, you will assist our global list of companies using Sitecore Cloud services and features to run mission-critical applications. You will work as a liaison between the engineering teams and company’ customers. You will also work directly with customers to provide the world class support that drives customer success.