* Extensive working knowledge of Cloud based platforms (MS Azure ideal)
* 5+ experience of Infrastructure operations
* Knowledge of IT Service Management (ITIL / MOF / COBIT) frameworks (certification ideal)
* Experience in managing & influencing diverse teams
* Hands-on supporting cloud-based applications
Working Knowledge of:
* Enterprise configuration management tools (e.g. Azure ARM templates)
* Networking standards and protocols (inc VNET, ASE, WAF)
* Common security standards (inc ISO, SOC 2, PCI)
* Project Management
* Monitoring tools such as Azure monitor
* E-commerce solutions: management and monitoring
* Work with skilled and passionate colleagues who care about the results
* Good opportunities for further training and professional education
* Flexible working hours, competitive salary with benefits and bonuses
* Long-term employment with social benefits
* English classes and health insurance at company expense
* Possibility of short and long work in foreign offices
* Lead a team of cloud operations engineers ensuring that the full lifecycle of the services offered from deployment to retirement is managed effectively
* Ensure SLA compliance for the services delivered to our customers
* Provide oversight for the incident escalation process, ensuring that root-cause is conducted for all problems
* Work with pre-sales solution architects in the Americas region to ensure that the proposed solution designs are compatible with the operational standards and are acceptable for production use
* Input into and help enhance the operational processes & procedures
Sitecore has been named to the Forbes 2019 Cloud 100 ranking of the top private cloud companies in the world. This field is one of our prior interests so far so we’re looking for an accomplished hands-on Technical IT Operations Lead. It is essential to have both hands-on technical ability whilst also being business focused.