At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.
Customer Delight is not just a moto at Sisense, it’s what we truly believe in and what our customers appreciate about us. As a Technical Support Engineer (TSE), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.
Please pay attention to the working schedule: late shifts coverage (4 pm — 1 am Kyiv time), and a week from Tuesday to Saturday once in 3 weeks. The position will also include shifts on Holidays with additional payment.
What You’ve Already Accomplished...So Far
You already have 2 years of experience with IT infrastructure and applications support
You already have experience with supporting complex product infrastructure and applications
You are confident with using Linux commands and understand the processes
You have experience working with logs, and various monitoring tool such as: Grafana, New Relic, Kibana
You have a bachelor’s degree in Computer Science
You have experience in communication with customers
Upper Intermediate speaking and writing English
Will be great if you also have
Experience with Kubernetes
You have vast experience with databases such as MongoDB, MS SQL, MySQL, Oracle
Experience with virtualization and cloud services (AWS, vSphere)
Web development background and/or programming familiarity
Experience with NoSQL databases such as MongoDB or Hadoop
Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
Knowledge in writing SQL and understanding business requirements
You have data-driven, analytical mind and excellent problem-solving skills
You’re detail-oriented with the ability to prioritize, multitask and meet deadlines
You have proven ability to motivate and work both independently and in a team environment
You also have a passion for support and helping others
In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service
You have excellent English — communication, listening, and writing skills
What You’ll Do
Investigate technical problems and diagnose root causes in Linux and Windows servers
Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
Manage critical issues that impact customer’s business
Work with R&D and Product teams to meet customer requirements and improve our product
Present complex technical information about the product to the customers
Take part in the creation and maintenance of our knowledge-based and community
Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents
Why You Should Join Our Team
We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other.
We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches.
We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful.
“You have unlimited questions remaining” is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success.
We’re a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips
We believe strongly in a data-driven approach to all that we do. We’re constantly measuring and optimizing everything about the business.
We have close relationships with our customers.
We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
We have super high customer retention — better than best in class SaaS companies.
We’re all working remotely now. However, a new office with a superior view is waiting for us when life gets back to normal.
We hire only people we trust. All Sisensers join the company without a probation period.
We believe all Sisensers should be owners in our company’s success. We grant all employees stock options that start vesting on Day One.
We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Sisensers.
We support professional growth with corporate English courses, trainings, professional certifications and so on.
We care about each other. All team members have extended medical insurance and additional COVID-19 coverage.
We provide Sisensers with a sport reimbursement to support physical fitness and mental wellbeing.