Sisense is an AI-driven analytics platform designed to make data analytics simple, scalable and actionable. We infuse analytics everywhere to drive meaningful change in the world. Join us!
7 сентября 2021

Technical Consultant (Professional Services) — day shifts

Киев

WHY YOU SHOULD JOIN OUR TEAM:

Our Professional Services Engineers deliver white glove service to our Strategic customers. You’ll be part of a delivery team that has one of the highest SaaS NPS scores and our customers rave about us! As a Technical Engineer you will lead the technical post-sale relationship, help with technical troubleshooting, demonstrate the product, anticipate concerns, and offer creative solutions. You will also act as a critical liaison between the customer and Sisense; sharing customer feedback with the Product Management, Sales and Engineering functions at Sisense. You will be exposed to a multitude of strategic customers across various industries.

The Technical Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a C-level or sketching out an API flow on a whiteboard with customer software engineers.

HOW YOU’LL RAMP:

By Day 30...

  • You’ll meet your onboarding buddy who will support your onboarding plan.
  • You will install Sisense and learn how the product is utilized in different environments.
  • You will better understand the Sisense Architecture and deployment structure.
  • You will start to understand the basics of troubleshooting Sisense and associated technologies.
  • You will learn all of the main internal business processes on the Professional Services delivery teams.
  • You will start to shadow team members and review basic tickets.
  • You will learn about your delivery team client’s portfolio and their specific technical history and requirements.

By 60...

  • You will continue to handle tickets and shadow sessions with other team members.
  • You will continue to do training on advanced Sisense topics.
  • You will schedule meetings with other stakeholders (Technical Support Engineers, Technical Account Managers, Data Engineers, Solution Architects, R&D, SEs) to learn how those teams interact with your team
  • You will learn more about Sisense Linux and how to install and handle Linux related issues.
  • You will start handling more advanced requests/tickets and start managing this independently.
  • You will be assigned as Technical Engineer for a few Strategic customers.

By 90...

  • You will continue to learn advanced Sisense technical topics including upgrading & migrating complex deployments as well as advanced troubleshooting, setting up SSO and embedding.
  • You will investigate technical problems and diagnose root causes in Linux and Windows servers.
  • You will develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features).
  • You will learn more about fully implementing Sisense in live, production environments typical for our Strategic customers.
  • You will manage critical issues that impact our Strategic customer’s business.
  • You will work with R&D and Product teams to meet customer requirements and improve our product.
  • You will present complex technical information about the product to the customers.
  • You will help develop and refine the standards and documentation for Technical Engineers engagement as part of the delivery team.

WHAT YOU’VE ACCOMPLISHED... SO FAR:

  • You are a hands-on, passionate, and creative problem solver and know how to get things done with an ability to lead others to success.
  • You already have 2+ years of experience supporting applications in both Windows and Linux environments
  • You have great experience with databases (RDBMs, NoSQL, On-prem and Cloud)
  • You have experience writing SQL queries and python scripts
  • You are experienced with virtualization and cloud services
  • You have project managed complex technical problems that involve the C-suite of your customers
  • You have succeeded in a support environment, where you’ve managed transactional technical issues and large/complex technical problems.
  • You have an ability to build a deep understanding of a customer’s needs and guide them to a technical solution.
  • You have experience leading multiple technical projects simultaneously

ABOUT SISENSE:

  • We’re a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips
  • We believe strongly in a data-driven approach to all that we do. We’re constantly measuring and optimizing everything about the business.
  • We have close relationships with our customers.
  • We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
  • We have super high customer retention — better than best in class SaaS companies.

OUR BENEFITS:

  • We’re all working remotely now and using our stipends for setting up a working place at home. However, a new office with a superior view is waiting for us when life gets back to normal.
  • We hire only people we trust. All Sisensers join the company without a probation period.
  • We believe all Sisensers should be owners in our company’s success. We grant all employees stock options that start vesting on Day One.
  • We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Sisensers.
  • We support professional growth with corporate English courses, trainings, professional certifications and so on.
  • We care about each other. All team members have extended medical insurance and additional COVID-19 coverage.
  • We provide Sisensers with a sport reimbursement to support physical fitness and mental wellbeing.

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