Customer Service Project Manager (вакансія неактивна)

We are actively developing and expanding our team. We are looking for a proactive and creative Project Manager.

Here are the key tasks of the vacancy:

• Activity planning: organization of staffing, training, technical support and project development;
• Budgeting: preparing budget data and monitoring its implementation;
• Mutual settlements: checking and conducting mutual settlements with the customer, controlling the payment of bills;
• Business meetings: preparing and participating in Weekly/Monthly Business Review, Weekly Status Meet, as well as participating in scheduled company meetings and attending meetings held by Team Lead with their teams;
• Management processes: building and managing processes on the project, generating documentation, regularly analyzing the project’s work, organizing, coordinating and motivating the work of the support team;
• Communication: creating an effective system of communication and feedback on the project;
• Scheduling: working with scheduling changes, monitoring their compliance with the workload forecast and other aspects.

Required knowledge and skills:

• University degree, experience in customer support;
• English at upper-intermediate level or higher;
• Negotiation skills;
• Analytical skills;
• Customer orientation, proactivity, ability to learn quickly.

We offer:

• Competitive salary and a system of performance-based bonuses;
• Work in a company that is one of the leaders in the field of contact centers;
• Career development and professional growth in a dynamic company;
• Opportunity to work on a large-scale project in an international environment.
  
  

+380672521882 — Bohdan (Viber/Telegram: @HRSimply)