With over 13 000 specialists and 88 locations, Sii Group is one of the largest international IT, engineering, digital & BPO services vendors. We support our clients within the scope of testing, software development, infrastructure management as well as system integration and system maintenance. We specialize also in the industrial automation, we offer advanced solutions in the areas of mechanical engineering, process control and production management.
29 листопада 2021

IT Support Specialist (вакансія неактивна)

Одеса

Join the Sii branch in Odessa as an IT Support Specialist.

You will be responsible for on-site and remote support of internal users. We ensure the possibility of development in the areas of application support and IT infrastructure.

The person in this position should have at least six months of experience as an IT Support Specialist or related.

Must have: MS Windows, MS Office, LAN/WAN

NIce to have: MS PowerShell, MS Active Directory, ITIL

Your role:

  • Logging requests and analysis of causes of malfunctions of user workstations
  • Remote technical support for users in the area of system software, application software and hardware and peripheral devices
  • Close cooperation with 2nd and 3rd line support
  • Handling of ITSM requests in accordance with ITIL practices
  • Monitoring of open tickets and informing users of their current status

Your skills:

  • Very good interpersonal and communication skills (communicativeness, openness, empathy)
  • Good organisation of own work
  • Good command of spoken and written English
  • Knowledge of MS Windows operating systems
  • Good knowledge of computer hardware construction and basic configuration elements
  • Knowledge of MS Outlook and Teams application configuration and MS Word, MS Excel functions
  • Practical knowledge of MS Active Directory service

Your benefits:

  • Hundreds of fascinating projects for prestigious brands from all over the world
  • Financially stable company with no debts
  • Part of Western European Group with 10 000+ experts
  • Paid bench between projects
  • We’re investing in your growth through meetups, webinars, training, certificates
  • You can change your project thanks to our Job Changer app
  • Comfortable workplace — office or remote work
  • Friendly management with quick decision making
  • Great atmosphere created by all Sii Power People
  • Attractive benefits package
  • Passion Sponsorship program