Sigma Software входит в топ 100 лучших IT компаний мира по рейтингу The 2016 Global Outsourcing 100. Компания входит в состав шведской корпорации Sigma Group, которая насчитывает 3200 человек по всему миру. Более 1000 проектов реализовано для клиентов из Западной Европы, США и Украины.
13 апреля 2021

Technical Support Engineer (Automotive, night shifts) (вакансия неактивна)

Киев, Харьков, Львов, Днепр, Одесса, Винница, Сумы, удаленно

Необходимые навыки

Working experience as an L2 Support Engineer
Experience with Cloud Infrastructure
Experience with open tracing standards
Understanding of standard ITSM processes (log and report incidents/problem)
At least Intermediate level of English
Readiness for night shifts

Будет плюсом

Knowledge of GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM)
Working experience with Kubernetes
Basic knowledge of Stackdriver, Grafana, Gitlab
Experience with Ivanti Incident Management
Understanding of MQTT & HTTPS
Experience with Kiali Service Mesh and configuration

Предлагаем

Обязанности

Providing 2nd level technical support services on a 24/7 basis
Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
Monitoring of Infrastructure and Integrations to other systems
Incident and escalation reporting
Reporting status and progress according to the project and Company demands
Creating and updating support and maintenance related documentation
Performing all tasks and providing deliverables on a good level of quality
Reporting status and progress according to the project and company demands
Maintaining and developing positive relationships with customers and colleagues

О проекте

Would you like to start or continue your career in an international IT Company? Our support team is constantly growing and looking for new members to join and provide our customers with the best service.

We are working on a project for the Swedish engineering and development center that supports future C-segment cars. Engineers support connectivity service with operations and monitoring as a supplement to daily business for the client’s European market.