Good knowledge of Support methodologies, processes, planning, tools, and techniques
Intermediate level of spoken and written English
Good communication skills
Analytical and problem-solving skills
Provide 2 level technical infrastructure support services for issues
Secure the agreed service levels is always met according to the Service Level Agreement SLA, such as response & resolution times, quality levels, work volumes done, etc.
Plan and perform preventive actions concerning the solution and/or its environment to avoid potential issues in the future
Perform all tasks and providing deliverables on a good level of quality
Report status and progress according to the project and Company demands
Response to service requests
Would you like to grow up in a professional team using the best practices?
Are you not afraid of corresponding to high professional standards and prove it for the customer?
Here your dreams will come true, and you are very welcome on the board!
The support is needed for a leading performance marketing company that delivers tailored experiences at scale. Digital businesses use the company`s service to provide users with high-converting, one-to-one messages on websites, through emails and texts, and in ads at a scale that is not otherwise possible.