At least Upper-Intermediate level of English, both verbal and written
At least 1 year of experience on a similar position
Experience with bug-tracking (Jira) and support systems (Intercom, Zendesk)
Excellent communication, troubleshooting, and problem-solving skills
Readiness for shifted schedule (without night shifts)
Previous experience working with gambling companies
Provide L1 e-mail and chat support for end-users
Meet all KPIs and targets
Escalate unresolved problems to higher levels of support
Directly collaborate with the Project internal teams
Write support knowledge base articles
We welcome a Customer Support Engineer to join our constantly growing team, which provides the best services for our customers.
You will have the opportunity to work in international team with world-famous Swedish mobile gambling company.
We cooperate with a Swedish mobile gambling company and provider of online casino and sports betting services such as table games, video slots, progressive jackpots, video poker and live betting to a number of international markets.