— Excellent verbal and written communication skills (English)
— Detail-oriented and able to efficiently prioritize tasks
— Healthy dose of initiative and the ability to remain flexible
— Must be a critical thinker and resourceful problem-solver
— Experience working in a fast paced environment with an ability to create a positive environment
— Great conflict resolution skills
— Excellent time management skills
— Ability to quickly learn new technology
— Experience using Google Suite, CRM’s, and helpdesk software
— Experience working in a customer service role
— Experience using ticketing systems
— General IT knowledge with the ability to educate customers via phone or email
— Ability to multi-task using a variety of different programs and platforms
— Experience working in the logistics area
— we are a product company
— great office in the city center, very close to subway
— snacks, fruits
— English classes
— trainings, courses
— Assist customers and respond to service requests/inquiries by telephone, email and chat, or otherwise department adopted tools
— Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching and providing information and/or solutions.
— Resolve customer issues through education, solutions or appropriate escalation
— Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
— Handle customer calls efficiently, effectively and professionally when responding to customers’ requests and responses.
— Understand and comply with company resident screening practices, safeguards, policies and legal compliance regulations.
— Meet company-established customer service standards for service (e.g., first call resolution).
— Achieve productivity standards while maintaining the highest level of customer service (e.g., meets or exceeds all departmental goals).
— Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through defined escalation process
— Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality and customer care issues
— Be a team player
— May include other duties as assigned by Management
Join a startup with an awesome culture that is changing the world. Build a career and a future that matters. Be part of a fast-paced, passionate and inspired team supporting rapid growth.
Today’s business leaders need the lowest possible shipping rates, but they don’t have time to find and optimize for them. So we built ShipHawk to do it, so they can focus on more important things — profit and scale.
Most recently, we were honored as one of the fastest-growing Transportation and Logistics Companies of 2017 and 2018 by Inc. 500, and we don’t plan on stopping here. We want you to join us as we take that same passion for growth into 2020 and beyond.