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About ShipHawk ShipHawk is the premier packing and shipping software for ERP-connected companies. We work with high-volume retail, wholesale, and eCommerce companies that have outgrown basic shipping software.
7 вересня 2021

Customer Success Associate (вакансія неактивна)

Київ, віддалено

Необхідні навички

— Must be a critical thinker, and a detail-oriented problem-solver
— Excellent verbal and written communication skills in English, with the ability to understand and analyze problems without extensive context
— Curious and quick learner, with healthy dose of initiative
— General IT knowledge with the ability to educate customers via phone or email
— Excellent time management skills, able to efficiently prioritize tasks and remain flexible
— Enjoy a fast-paced and team-based environment with the ability to create a positive environment facing adversities

We are looking for an all-star skill set: efficient, organized and follows through on commitments. You’re intelligent, have great analytical skills and pay attention to detail. In addition, you’re calm under pressure, have a great work ethic and communicate well.

Буде плюсом

— Experience using Google Suite, CRM’s, ERP’s
— Experience with SFDC Service Cloud
— Experience working in a technical customer service role
— Experience using ticketing systems
— General understanding of shipping and fulfillment in eCommerce

Пропонуємо

— we are a product company with lots of opportunities for professional growth
— work remotely or in the office in Kyiv city center
— strong and ambitious team
— minimum bureaucracy
— competitive salary
— compensation up to $100 per month on training/education/sports/conferences
— compensation up to $500 per year on medical expenses
— coffee, tea, snacks in the office

Обов’язки

The Customer Success Associate provides post-sale support for active customers. This position manages day to day interactions with clients, including answering platform questions, providing feedback on expected system functionality, and reporting customer facing issues internally. The CSA functions as an avid customer advocate within the ShipHawk.

This is an ideal opportunity for someone who enjoys getting into the details, thrives on challenges and problem solving, and welcomes a blend of both technical and client-facing demands.

— Assist customers and respond to service requests/inquiries by telephone, email and chat, or otherwise department adopted tools
— Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching and providing information and/or solutions
— Resolve customer issues through education, solutions or appropriate escalation
— Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system
— Achieve productivity standards while maintaining the highest level of customer service (e.g., meets or exceeds all departmental goals)
— Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through defined escalation process
— Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality and customer care issues
— May include other duties as assigned by Management

Про проєкт

ShipHawk is the premier packing and shipping software for ERP connected companies. We work with high volume retail, wholesale and eCommerce companies that have outgrown basic shipping software.
Come join us as we transform one of the last massive old-school industries into a transparent, efficient market, benefiting both retailers and consumers. Join a company where you can make an impact, grow your career, and have a voice.
ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.