Shelf is a rising American AI startup. We are a team of 100 professionals who are just in love with the product we develop — Shelf.io. It is a knowledge management platform with advanced AI. Shelf plugs into a company’s information systems, learns from the data and then helps users find whatever info they need.
31 грудня 2021

Technical Writer (Product. Startup. Equity) (вакансія неактивна)

Львів, віддалено

Before moving forward: Take this test (learnenglish.britishcouncil.org/...​online-english-level-test). If you scored less than 80%, you should stop here.
If you scored 80%+, take a screenshot and submit it along with your application.


Requirements:

  • At least (3+) years of experience as a technical writer or in a similar role
  • Ability to create technical documentation from scratch
  • Ability to communicate effectively with engineering, product management, marketing, sales, customer success
  • Experience working with web applications and understanding of technical topics, at least on a basic level
  • Proven ability to handle multiple projects simultaneously, with a keen eye for details
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent writing and grammar skills in English (C1 written and spoken)
  • Experience in creating, structuring, and proofreading technical documentation for Enterprise software (B2B)

As a plus:

  • Experience working with Jira, Confluence
  • Demonstrated proficiency in the English language (CAE/CPE or equivalent)

Responsibilities:

  • Write and edit technical customer-facing documents, including proposals, user guides, and manuals, as well as internal project documentation
  • Provide relevant examples, illustrations, and related links to documentation
  • Proofread and refine documents written by the dev team and PMs
  • Define and execute a strategy for technical documentation
  • Continuously improve documentation processes and documentation structure
  • Work with Marketing to help form a consistent tone of voice & ensure it’s adhered to everywhere in the product
  • Work with product management to review and refine messaging for Shelf products
  • Gather feedback from the teams to improve technical documents
  • Participate in dev team meetings and planning sessions as part of the development cycle when needed
  • Take the initiative to find the information and subject matter experts to write technical documentation

We are offering an opportunity to help us continue to grow a world-class tech company and make a global impact in the way knowledge is shared. We are working with the latest technologies and have been incubated out of New York’s bustling technology scene.

+ Competitive salary & equity in the company
+ Comfortable & modern office in the city center
+ Working with the latest technologies (stackshare.io/shelf/shelf)
+ Access to all courses on Udemy business account
+ Medical insurance
+ Stock Options in the company
+ Unlimited leaves
+ Awesome team with a diverse background

>>> Do you have a strong motivation to build a product that has a revolutionary impact on how people utilize digital content?

Send us the following information to [email protected]

1) Resume + link to LinkedIn profile
2) If possible, please send some writing samples of yours

About us:

Our mission at Shelf is to enable all employees to instantly know more. Shelf is a highly awarded, innovative knowledge automation platform that revolutionizes how organizations curate and distribute company knowledge! With our powerful MerlinAI, Shelf helps organizations move from their difficult to use, legacy knowledge base to knowledge automation delivering answers on demand to employees with questions, to front-line staff interacting with prospects or customers, and to self-service interactions via your website. With many pre-built integrations, SDKs, and APIs, Shelf’s open knowledge infrastructure is extensible and integrates seamlessly with enterprise applications to improve the customer experience and employee productivity.

We are experiencing rapid growth and quickly need to expand the sales team globally to keep up with market demand. This is an incredible opportunity for an elite sales professional to join a rapidly expanding sales organization growing revenue at over 300% per year. We have successfully acquired dozens of large enterprises including Fortune 100 customers and always deliver a great customer experience.

Team and roles>
We are building a team of individuals that are both strong team players and outstanding individual contributors. There’s no micromanagement — you will have all the trust and freedom as long as you do your job right.

An ideal candidate should always be up for the challenge, ready to work hard and make a difference every day. You will be responsible for the success of our customers and, ultimately, the success of the company.

This is a unique opportunity to apply your skills and creativity to help a cutting-edge tech company expand globally.