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Shelf is an award-winning SaaS platform that brings easy to use, intelligent knowledge management to the customer support function of leading companies. With advanced AI and powerful search, Shelf is helping agents quickly find answers and solve customer issues.
5 ноября 2019

Business Analyst (Product Startup, Equity) (вакансия неактивна)

Львов

Необходимые навыки

+ At least 2 years of experience working as a Business Analyst or management consultant; or in a process-oriented position in a medium to large enterprise (e.g. management, operations)
+ Strong communication and analytical skills;
+ Experience in gathering and documenting requirements for IT products or projects;
+ Ability to confidently communicate with team members;
+ Very good English communication skills (both written and spoken).

Будет плюсом

+ Experience working in a Product company or on a long-running large project;
+ Skilled in working with Confluence and Jira;
+ Some experience in a client-facing role;
+ Call Center or customer support experience;
+ Understanding of software development lifecycle and agile project management;
+ Business or IT-related education (such as Business Administration, Economics, Management, Computer Science, etc.).

Предлагаем

• Office, located in the city center;
• Flexible work schedule;
• Official Ukrainian holidays are non-working days;
• Competitive salary;

We have been incubated out of New York’s bustling technology scene.
Joining us will let you enjoy:
+ Rapid self-development and learning
+ Working with the latest technologies
+ Challenging tasks from day 1
+ Building a product that’s used by thousands of companies
+ Young, smart, friendly Team to help you rise to the challenges

Also, this position will include:
+ Equity in the company
+ Opportunity to work in an internationally established startup who has already raised Venture Capital
+ Travel to Europe and US for conventions and trainings

If you are looking for the adventure of a lifetime and are interested in this opportunity, please send the following information to join@shelf.io:
1) Resume and link to the LinkedIn profile
2) Some good references or links to previous projects you’ve worked on (would be a plus)

Обязанности

+ Analyze and coordinate product requirements with the product owner, document and present them (ProductBoard, Confluence, Jira);
+ Identify clients’ business needs in coordination with the customer success manager (attend customer calls, analyze documentation and requirements from customers, etc.);
+ Active involvement in coordination between designers, developers, and product owners;
+ Work together with the engineering team in documenting feature scope and requirements;
+ Guide the product team through suitable business analysis approaches and processes;
+ Conduct business-related knowledge sharing and training sessions for the team.

О проекте

Shelf is an award-winning, intelligent knowledge management platform for companies and their customer support operations. Advanced AI and powerful search helps agents solve customer issues on the first call. Advanced analytics and task automation significantly reduce admin overhead.
The workplace has changed. Teams now live in different parts of the country and, possibly, even the world. Collaborating across projects and continents is becoming the new norm. Success in this new distributed workplace means greater access to specialized skills, faster project ramp-up time, quicker entry into new markets, and greater competitiveness with lower costs.
Shelf’s mission is to create a platform that enables millions of distributed teams to accelerate their ability to share, learn and succeed. We believe Shelf is the missing piece that connects the tools of the distributed workplace of the 21st century.