SE Ranking is a dynamically growing company that develops the best-of-breed SEO software that offers all standard SEO tools along with special features that could not be found on any other SEO platform.
22 июня 2020

Customer Support Manager (вакансия неактивна)

Киев

Необходимые навыки

Experience in Customer Support, SaaS experience is a benefit.
English — Advanced level, perfect written and spoken language
diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
Perfect communication skills
The ability to get on customer’s good side

Будет плюсом

Experience with Hubspot or other CRM systems, Jira will be a plus
Sales skills are highly favored

Предлагаем

Full coverage of all your PE tax expenses
Full compensation of your expenses on:
medical insurance
english classes with native speaker (certified English teachers);
20 days of vacation
Fun events with your team
Opportunity to take part in a product decision-making process
Work with well-motivated fast-and-furious team

Обязанности

Responsible for ensuring great customer experience (channels — online chat, ticket system, mail, phone). Onboarding new customers and hosting live demonstration of the service.
Collect and prioritize customers’ feedback. Set tasks in JIRA for our developers according to the feedback. Help our team continue delivering new features based on the collected feedback.

О проекте

SE Ranking is a SaaS service that truly makes SEO company’s, webmaster’s and website owner’s life much easier. Established in 2013, our company has evolved into an international software product company with offices in USA, UK, Belarus and solid partnership network.
We have more than 400 000 customers all over the world and have an ambitious goal to double this figure.