Significant experience with consumer-facing technical troubleshooting (e.g., browser compatibility, site bugs, user bugs, issue reports), especially for users who are not particularly tech-savvy.
Mother tongue verbal and written English skills required (C2)
High customer and service orientation
Ability to work in a fast-paced environment and deliver materials in strict timelines
Team player who is flexible and able to multi-task
Experience with Zendesk platform — MUST
5 days a week;
— participation in the development of a global data science product;
— the opportunity to take a leading position in a growing team;
— interesting tasks and a team of experienced colleagues in our team;
— experience in an international company with offices in New York, Paris, Tel Aviv, and Kyiv.
— office in the city center
— food supply, learning courses, etc.
Provide Smilebox users with technical solutions.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Smilebox is a digital b2c platform for creating online invitations, eCards, Stickers, and more.
As a subsidiary of Perion Network Ltd. (PERI), we have the drive of a NASDAQ listed company, but the culture of a fast-growing startup. We value hard work, initiative, and creativity and as a team we’re fun-spirited, energetic, and always full of ideas.