Scout Gaming is designing and developing the future of online Fantasy Sports. Scout Gaming is a Scandinavian IT product company with offices in Norway (Bergen), Ukraine (Lviv), Sweden (Stockholm). Both Bergen and Lviv are tech teams responsible for delivering the best design, engineering, testing, and sports statistic experience for our Clients.
3 сентября 2021

Customer Support Representative (вакансия неактивна)

Львов

Необходимые навыки

What you should have:
• Experience from similar type of role / work.
• Proficient written and verbal Ukrainian and English skills.
• Excellent business communication skills.
• Strong desire to help customers and solve their problems.
• Ability to listen and come up with solutions to customers problems.
• Keen eye for detail.
• Ability to work from the Lviv office.
• Willingness to work day, evening, night shifts and weekends.

As a person you are:
• Responsible and enthusiastic about Customer Support.
• Sport-loving, self-motivated, and with a positive attitude person.
• Solution-oriented and flexible attitude that gets the job done.
• Good collaboration skills.
• Help your colleagues, not because you have to, but because you feel like it.

Будет плюсом

• Experience from sports or sports knowledge.
• Experience from the gambling or media industry.
• Regulatory and compliance knowledge within gambling and iGaming.

Предлагаем

Benefits:
• We have established a very good working environment where we, among others, offer our employees flexible working hours, health-care benefits, professional courses and conferences, an option to choose equipment you need for work.

Where will you work and with whom:
• These days most of our team is working from home, however our office is open for everyone preferring a common office space! Our office is light and playful, located in the city center of Lviv. We’re a social and united team, who love what we do. We believe in doing great work, and have fun while doing so!

Our environment:
• At Scout, you will meet challenges, get your own responsibility areas and get the chance to grow your own carrier.
• You will be heavily involved in the development of world-leading solutions with some of the world’s largest iGaming and media companies as clients.
• You will get much trust, and team support to solve exciting challenges.

Обязанности

Your main tasks will be:
• Provide B2С customer support of www.fanteam.com and related platforms to our B2B customers, via our ticketing system, email or Skype.
• Assist customers with their inquiries to closure.
• Solve any problematic situations and respond to all the requests and complaints received from the customers.
• Communicate effectively with team members, development teams, account management, and our Statscenter.
• Provide the necessary reporting to management.

О проекте

About us and our vision
Our ambition is to be world leading in fantasy sports and pool betting — join our journey!
Our products are primarily targeted at large international partners and customers. The fantasy sports-and pooled betting market is a rapidly growing market in Europe.

How fantasy games work: In fantasy sports, you are a manager for a team. Each player creates their own Fantasy team by “buying” real players (from any sport) and receives points according to how well the real players perform in the real matches/events.

Our products are already being used by millions of users, and Scout Gaming Group’s immodest ambition is to create the world`s best fantasy-and pooled betting solutions.

As a Customer Support Representative in Scout, you will be a big part of our journey towards this target.