Customer Care Manager (вакансія неактивна)

— Higher education;
— Excellent verbal communication and solid writing skills;
— Upper-Intermediate or higher level of English;
— Advanced PC/Internet user;
— Experience in a similar position (e.g., support, call-center);

— Respectable salary (upon results of the interview);
— Being a part of a top game development company;
— Interesting long-term projects;
— Unlimited personal and professional growth opportunities;
— Free English courses;
— Willingness to work on a flexible schedule (from 9:00 to 18:00 / from 10:00 to 19:00 Mon-Fri);
— Comfortable working environment, ability to work from home during lockdown;
— Free Medical Insurance;
— Awesome corporate culture;

— Provide timely and quality customer support;
— Bridging communication between the R’n’D team and our game community;
— Being the first point of contact for our VIP players;
— Respond to tickets in a helpdesk tool, reply to comments on Facebook, Instagram, Store reviews;
— Develop and maintain knowledge-base document and templates;
— Day-to-day communication with the development team;
— Escalation of the issues to QA, devs when required;
— Active participation in all of the processes related to the game;
— Sending reports to the game management with the overview of problems and issues that players are facing;