Scaleo — это SaaS продукт, который позволяет компаниям создавать, анализировать и управлять партнерской программой. Офисы: Прага, Сумы.
22 ноября 2021

Technical Support Specialist with English (SaaS) (вакансия неактивна)

Сумы от $1400

Scaleo is a SaaS-platform to track and manage affiliate advertising. Our customers are Affiliate Networks, Digital Ad Agencies, and direct advertisers (Brands). 1000+ users all over the world, mostly Europe, UK, US, Asia.

Would you like to be a part of the fast-growing product company? Do you have advanced English and experience in IT supporting clients, then do not hesitate to join our team.


Requirements

The Ideal Candidate:
— 3+ years of experience as Technical support;
— Experience in Software/SaaS industry;
— Fluent spoken and written English (B2);
— Previous experience with API, domain settings, GTM;
— Analysis, troubleshooting, and problem-solving expertise;
— Fast-learning, proactive.

Nice to have:
— Experience in any tracking software is very welcome;
— Basic knowledge of web programming technologies HTML, CSS, JavaScript, SQL.

We offer

— The opportunity to be a part of a fast-growing product company;
— A modern office, comfortable work environment;
— Ability to work from home (partially);
— Flexible working hours;
— 2 weeks of paid vacation per year;
— 5 sick days per year;
— Career and development opportunities;
— Competitive salary subject to annual raises.

Work responsibilities

— Resolve all types of support issues received via ticketing system, chat, or phone;
— Leverage knowledge of Scaleo to provide world-class technical support to Scaleo customers;
— Assist customers in setting up their workflows in Scaleo;
— Assist customers with Postback integrations, API integrations;
— Following up with clients to ensure the problem is resolved;
— Automation of routine tasks.