Basic knowledge and experience with . (C#);
Good level of written and spoken English (upper intermediate and above);
Good technical background (higher education in the field is a plus)
Earlier experience working as technical support is considered an advantage;
Understanding of logging and tracing systems is considered an advantage;
Understanding of DBMS and SQL is a plus;
Familiarity with QA processes
Strong analytical and problem-solving skills;
Outstanding communication skills;
Excellent interpersonal skills;
Time management and organizational skills;
Assertiveness and ability to take initiative;
Eagerness to learn;
Attention to detail;
At SBTech we have great environment and quality people, we are looking for someone who can work hard and also learn and develop fast to represent the team spirit in achieving great results. The business environment provokes us to be dynamic and innovative and that’s exactly what we are. We offer great career opportunities — you simply have to seize them.
THE COMPANY OFFERS EXCELLENT BENEFITS
Being a part of an international team focused on excellence in product development
Very good remuneration
Comprehensive health insurance + gym
Team building and fun activities
High end modern office facilities
Dynamic and friendly work environment
Open and transparent communication
Long term career growth opportunities
Professional growth, extra education opportunities and cross-locations knowledge sharing
During work activities, you will be providing assistance and support to a multitude of internal stakeholders which includes the analysis of the issues with various business flows processing, knowledge transfer and oversight of roll-out of the new features as well as incident response during out-of-office hours (paid shifts).
As your skills and knowledge of services improve, you will be involved in development of features and bugfixes.
Providing technical assistance as a second-level support engineer
Analysis of issues with system core;
Resolving product or service problems by assessing customer complaints, determining the cause of issues and providing optimal solutions, expediting corrections and adjustments;
Working closely with customer support and development teams to ensure the timely resolution of issues;
Collaborating with the development teams on complex issues — with proper tracking and reporting;
Forwarding requests to the relevant teams when needed;
Oversight of feature roll-out;
Incident response during out-of-office hours as “on-call” engineer (paid shifts).
If you like continuous improvement, working close to business, the concept of taking agile principles and methods to its limit by making use of new techniques — then this is the perfect opportunity for you. You could be part of this constant growth and success!
SBTech is an industry-leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe.
Here at SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination — we believe in hiring the best people and providing them with the best tools.
Our platform is:
Distributed system architecture
Single-Page Application approach
MSSQL & PostgreSQL DBs, advanced caching and data distribution
Elastic Search for big-data analysis
Advanced monitoring based on Kibana, StatsD etc.
Test automation and DevOps in mind to allow smooth operations