Basic knowledge and experience with .NET (C#);
Good level of written and spoken English (upper intermediate and above);
Good technical background (higher education in the field is a plus)
Earlier experience working as technical support is considered an advantage;
Understanding of logging and tracing systems is considered an advantage;
Understanding of DBMS and SQL is a plus;
Familiarity with QA processes.
Strong analytical and problem-solving skills;
Outstanding communication skills;
Excellent interpersonal skills;
Time management and organizational skills;
Assertiveness and ability to take initiative;
Eagerness to learn;
Attention to detail;
Being a part of an international team focused on excellence in product development
Comprehensive health insurance + gym
Team building and fun activities
High end modern office facilities
Dynamic and friendly work environment
Open and transparent communication
Long term career growth opportunities
Professional growth, extra education opportunities and cross-locations knowledge sharing
Providing technical assistance as a second-level support engineer
Analysis of issues with payment processing;
Resolving product or service problems by assessing customer complaints, determining the cause of issues and providing optimal solutions, expediting corrections and adjustments;
Working closely with customer support and development teams to ensure the timely resolution of issues;
Collaborating with the development teams on complex issues — with proper tracking and reporting;
Forwarding requests to the relevant teams when needed;
Oversight of feature rollout;
Incident response during out-of-office hours as “on-call” engineer (paid shifts).
During work activities, you will be providing assistance and support to a multitude of internal stakeholders which includes the analysis of the issues with payment processing, knowledge transfer and oversight of rollout of the new features as well as the incident response during out-of-office hours (paid shifts).
As your skills and knowledge of the payment system improve, you will be involved in the development of minor features and bugfixes.