Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.
5 лютого 2019

Support Lead (Retail Unit) (вакансія неактивна)

Необхідні навички

• 1+ years’ experience leading 1st and/or 2nd line support teams
• Hands-on experience with Windows/Linux environments
• Hands-on experience with monitoring tools
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot technical issues
• Familiarity with remote desktop applications and help desk software (eg. VNC)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Буде плюсом

• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Passion for sports, sports betting or experience with sports betting/gaming

Обов’язки

• Hire, build and train support team
• Setup incident and problem management processes
• Manage support team shifts schedule
• Collaborate with product, development and rollout teams in the pipeline of product delivery
• Collect and analyze customers feedback, contribute into product development
• Control and measure team performance according to SLA and personal KPIs
• Manage support team members personal development plans

Про проєкт

SBTech is an industry-leading provider of turnkey omni-channel gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 1000 professional and experienced individuals — with the number rising daily. Here at SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination — we believe in hiring the best people and providing them with the best tools and possibilities for growth.
Our platform is:
• Distributed system architecture
• Single-Page Application approach
• MS-SQL, MongoDB, PostgreSQL DBs, advanced caching and data distribution
• Elastic Search for big-data analysis
• Advanced monitoring based on Kibana, StatsD etc.
• Test automation and DevOps in mind to allow smooth operations
We are looking for a Support Team Lead to join our Kyiv-based Retail unit on a full-time basis.