Analytical mindset, logical thinking, and common sense are the first things we are looking for
Basic knowledge about software development, software testing techniques and software development life cycle;
Basic understanding of Agile methodology and Scrum;
Intermediate level of English
Good interpersonal and communication skills;
Ability to work as part of a team;
Creativity, initiative and curiosity;
The drive to be knowledgeable of current technologies.
The following skills could be a plus:
Earlier experience working as technical support, QA or QC engineer;
Being a part of an international team focused on excellence in product development
Competitive compensation package
Comprehensive health insurance + Multisport card
Monthly parking coverage OR Public transport card
Team building and fun activities
State of the Art modern offices
Dynamic and friendly work environment
Open and transparent communication
Long term career growth opportunities
Professional growth and cross-location knowledge sharing
People Assistance, Development and Wellness Programs
What you’ll do as a Senior Technical Support Specialist:
Providing support for other units and external customers;
Reproducing and investigation of reported issues;
Collaborating with the development teams on complex issues — with proper tracking and reporting;
Forwarding requests to the relevant teams when needed;
Participate in new versions rollout.
We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.
Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.
In April 2020, we combined with SBTech, award-winning sports betting product provider, to create the only vertically integrated pure-play sports betting and online gaming company based in the United States.
During work activities, you will be providing support and consultation to a multitude of internal stakeholders which includes the analysis of the reported issues with API, knowledge transfer and participating in new versions rollout. You will be one of the main communication points for the QA and developers from other units as well as for some external customers.
You will be also involved to version regression testing and feature testing in a case of free time.