Customer Development Representative (B2+ English and great communication skills) (вакансія неактивна)

APPLY HERE: bit.ly/customer_devRep_DOU

>> DESCRIPTION OF YOU <<
Hi there! At SanityDesk we’re looking for someone who is passionate about people, loves to listen, and to help to solve problems. If you are excited about interacting with users on a daily basis, you enjoy helping others, and “providing top-notch customer experience” sounds like a great opportunity, not an issue — proceed reading on!
You, alongside your team, will take care of hundreds of SanityDesk customers every week to ensure they get the services they need to be successful using our product, with a specialization in topics like customer onboarding, support requests, account changes, refunds, or pricing questions.

***Our product
We provide our customers with a comprehensive solution allowing them to succeed in a digital era. This includes: EDUCATION through masterclasses like this one about business launch sanitydesk.com/...​hlife-build-your-business, our all-in-one DIGITAL PLATFORM sanitydesk.com/features and NETWORK access to the marketplace of marketing experts ready to help kickstart your business. This is why our clients really want our product as they have everything in one place.

***Why this role is important
We are trying to build an exceptional team of smart, open-minded people united around similar values and beliefs that every SoloPreneur in the world should have access to digital solutions allowing them to compete with the biggest players online. We officially launched in February 2020 and made it through the pandemic — strong. We’ve been developing the product, secured smart money from investors in the USA, and grew the team from 7 to 20 people. Now we are taking the next step with plans to steadily expand and you will play an important role in this process. And it’s not just words — your contribution will really make a difference and that’s why we offer shares in the business for joining us early on and helping us to succeed.

***Team Currently
3 members — till the end of the year most likely 6–10. The team is still small but is growing as we have very effective marketing strategies. So you will be expected to stay proactive and act independently. Your contribution will have a direct influence on which direction we follow as a Sales department. You will regularly synchronize with your team tackling some of the most exciting challenges! We can’t wait to talk to you!

>> YOUR SKILLS AND EXPERIENCE <<
1.You are courageous: you choose courage over comfort; you’re not afraid of making decisions on your own
2. English level: Upper—Intermediate or higher (B2+)
3. Positive attitude: you are energetic and people enjoy communication with you
4. Ability to handle multiple tasks at the same time
5. Great communication and problem-solving skills
6. Empathy and patience: ability to listen, hear and act upon what clients come with
7. Tech savvy: ability and willingness to learn different types of customer support-related software (e.g. CRM systems, Zoom)
8. Written and verbal communication
9. Document management
10. Project management
11. Customer relationship management (CRM)

>> SanityDesk’s PACKAGE <<
Hey, our journey has just begun, so for now, our benefits package consists of
1) Employee stock options commensurate with expertise (from the day 1)
2) Competitive salary
3) 32 days of paid vacation and standard stuff like sick leave
4) Remote working or in office (Warsaw, Poland | Kyiv, Ukraine)
5) Flexible hours — you choose when you get your work done
6) The space to experiment, to do your best work, to learn and grow
7) A dynamic startup environment where we work hard and also want to have fun
8) An environment based on trust where your perspective and contributions are valued and if backed with results — fast promotion path

>> YOUR DAY-TO-DAY DUTIES <<
SanityDesk is a small, wisely-growing, human-centric startup, so you’ll likely get experience on quite a few different projects across the organization. That said, here are some things you’ll probably do:

1. Handling phone calls and managing voicemails
2. Handling live chats
3. Handling incoming email requests
4. Generating potential Leads. Initiating proactive chats and welcoming site guests and visitors
5. Dealing with Pre-sales questions about our products and services.
6. Handling Leads who have expressed interest in our product but have not bought yet and giving them full support through the initial stages of our Sales Funnel.
7. Soliciting potential Clients. Assisting with product choice and specifications.
8. Facilitating sales process. Connecting Clients with the right Sales agent.
9. Doing Welcome Calls (granting access to deliverables and drawing up a Journey plan for a Client)
10. Doing Engaging and Coaching Calls (assisting in taking quizzes, doing homeworks and watching masterclasses, answering various questions and providing guidelines).
11. Nurturing Clients. Actively giving response back, nurturing and leading Clients who bought our tripwire product.
12. Working in close cooperation with the Sales Team (reaching out the Clients, re-engaging the old Leads, booking Calls, re-scheduling Calls, generating payment links and promo codes etc.)
13. Managing Payment issues faced by Clients
14. Providing Customer Support. Coping with Customer support-related questions such as providing access links and instructions, granting access to special features and options of the purchased products or services.
15. Developing FAQ, Knowledge Base and Help Center (Passive Support) for our Clients where all the most popular questions and answers will be highlighted.
16. Managing Facebook Community, attracting new Customers and retaining loyal ones.
Monitoring TrustPilot Rating

>> OUR ENVIRONMENT AND VALUES <<
We believe in a safe, welcoming, and inclusive environment. All teammates at SanityDesk agree to accept our Value Statement (sanitydesk.com/culture). According to it, these are the key components to make a truly exceptional environment:
1. We believe that trust is essential to a culture of innovation
2. We build clarity through transparency
3. We believe mistakes are acceptable as long as we own them
4. We use empathy in our day to day communication
5. We accept imperfection — no one is perfect and nobody knows everything
6. We are always eager to experiment and learn by doing
7. We choose positivity (over negativity)
8. We appreciate, show gratitude, and celebrate the little victories
9. We accept that others have a right to share their beliefs and thoughts
10. We are always open to receive constructive feedback
11. We choose the best ideas over hierarchy
12. We aim to give back to the communities that made us possible and make the world a better, more sustainable place

>> ABOUT THE COMPANY <<
We believe that small and medium companies should have equal chances to grow and succeed. That’s why our mission at SanityDesk is to help small business owners build, manage, and scale their entire business online with our all-in-one digital platform.

We operate in a highly collaborative environment where we challenge the status quo of how traditional business is done. Our focus is on trust and respect. If you want to work remotely, that’s great. If you want to work near others, that’s cool too. Our team is distributed because it lets us work with the best people. You just need the skills, drive, and the ability to deliver to succeed in this role.

We believe in small teams. Small teams are nimble and fast. Small teams mean little bureaucracy and less management while getting more things done.

We search for smart creatives who despite limited resources having the right approaches, tools, and provided with freedom are able to do amazing things!

In case of any questions please contact our
VP of People Operations & Culture — Daniel, dropping an email to [email protected]

APPLY HERE: bit.ly/SD_DOU_Sales_Lead