SandSIV’s enterprise Voice of the Customer technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.
19 июля 2019

L2 Support Engineer

Киев до $1000

Необходимые навыки

TECHNICAL BACKGROUND IS A MUST!
Technical knowledge or interest with the ability and to resolve technical challenges
UPPER — INTERMEDIATE ENGLISH IS A MUST! ESPECIALLY WRITTEN!
Skills in maintaining documentation for dynamically evolving SaaS solutions
Focus on quality
Attentiveness to details
Multi-tasking
Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)
Basic knowledge of HTML/CSS

Будет плюсом

Basic knowledge of QA
Experience in working with API (via Swagger/Postman)

Предлагаем

Competitive salary in EUR
Office in Business Center near Klovska metro station (5 minutes)
Paid health insurance premium class
Free meals
Annual big paid vacation with flexible schedule and covered sick leaves
The opportunity of professional growth
Possible business trips to Switzerland
Welcoming atmosphere (awesome team of professionals always ready to help)

Обязанности

Understand the product and write user guides, maintain current ones.
Track the progress of bug-fixes and improvements including following up on problem resolution to clients
Resolve or further triage product or service problems by clarifying and analyzing clients’ complaints
Provide investigation on standard and non-standard client’s inquiries
Analyze clients’ business needs and provide them with necessary solutions
Listens and responds to clients’ needs and concerns

О проекте

SandSIV Switzerland enab les leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

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