Fluent English (especially written) is a must
Intermediate Italian and/or German would be a plus but not necessary
Skill in maintaining documentation for dynamically evolving SaaS solutions
Focus on quality
Technical knowledge or interest with the ability to learn and to resolve technical challenges
Previous experience on relevant positions would be a plus
Basic knowledge of HTML/CSS
Competitive salary in EUR
Paid health insurance premium class
Annual big paid vacation with flexible schedule and covered sick leaves
The opportunity of professional growth
Possible business trips to Switzerland
Welcoming atmosphere (awesome team of professionals always ready to help)
Interesting tasks that are not related to e-commerce.
Learns the product and writes user guides for customers, as well as maintains FAQs
Tracks and monitors the progress of bug-fixes and adjustments/improvements including follow-up to resolution of the problem
Resolves or further triages product or service problems by clarifying and analyzing customers’ complaints
Researches and clarifies solutions to solve customers’ problems
Listens and responds to customers’ needs and concerns
SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.
We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in — this is the right place!
We are looking for a Customer Support Expert to work on a permanent basis in our team in Kiev (5 minute walk from the Osokorky metro station).