Our passion is to make the most entertaining and innovative slot games possible. We provide a premium quality experience using HTML5, giving cross-platform compatibility over a full range of devices. Combining math-based game design and creativity, we make the games players want to play. You can’t just be good. You’ve got to be great.
12 вересня 2022 GameDev

Technical Support Engineer (L2)

Київ, віддалено

Необхідні навички

— At least 1 year of prior experience as L2 Support Engineer in Gambling
— Upper intermediate English — written, at least intermediate — verbal
— Ability to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)
— Knowledge of HTTP protocol, and REST API
— Understanding of common file formats: JSON, XML
— Experience working with Docker and Kubernetes, GIT
— Would be preferable knowledge with messaging systems (RabbitMQ, Kafka)
— Experience with cloud services (GCP)
— Basics of CI/CD approach and pipelines (Jenkins, Gitlab)
— Would be good knowledge of programming languages (Python/Java/JavaScript/Bash)
— A service-minded approach and a problem-solving attitude
— Ability to work with non-technical and technical customers alike
— Prioritization skills and capability to make high impact decisions while multitasking

Пропонуємо

— Challenging tasks to feel productive
— Flexible working hours
— Budget for personal development for each employee (courses, workshops etc)
— 20 paid vacation days/7 paid sick leaves to feel humane:)
— Supportive working environment to feel a part of the team

Обов’язки

— Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
— Track the progress of the integration and communicate any blockers
— Collaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration process
— Optimizing/ automating recurring activities
— Prepare how-to’s and automation tools
— Run and own Postmortems
— Process operational requests from support and engineering
— Directly collaborate with the Project internal teams: DevOps, Backend, Commercial, for infrastructure maintenances, error troubleshooting, and data integrations
— Help building and improving the process allowing for a smooth, simple and fast integration for our customers
— Responsible to test and verify changes and the consistency of the APIs and its endpoints and “represent” the customer and its business when testing and validating any changes introduced in the APIs

Про проєкт

We are RubyPlay — B2B IGaming Product Company. We appreciate respectful, open-minded and non-standard approaches. Work is not a burden for our workers, we’re working to create an interactive, immersive experience that takes players on a full-of-pleasure journey. Even the most difficult work is not a burden for us, but a challenge that helps to grow professionally. Diversity, team-first approach and care = RubyPlay culture.

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