Room 8 Studio is one of the top art production & game development service providers and works with 5 out of the top 10 publishers around the world. The most outstanding companies are our partners — Remedy, Ubisoft, Gameloft, CD Projekt RED, EA, Xbox Game Studios, and many others.
15 ноября 2021

Customer Success Manager (вакансия неактивна)


Hello, it’s Room 8 Studio

Room 8 Studio is one of the biggest game development service providers working with 5 out of top 10 publishers around the world. The most outstanding companies are our partners — Remedy, Ubisoft, Gameloft, Activision, CD Projekt RED, EA, Xbox Game Studios and many others.

Awesome team of professionals, the quality of results that you can be proud of, and drive in everything we do is our credo.

Next great challenge is coming

We are looking for an enthusiastic and dedicated customer success manager to improve the experience of R8G customers. Using a variety of methods, engage with customers, including complaints management, satisfaction surveys, and overall satisfaction about their experience of doing business with Room8.

Help us to learn from complaints and use customer feedback to improve services.

Have responsibility for and ownership of R8Gs’ complaints recording system, policy and procedure.

Develop relationships with key stakeholders, including BD/AM, as well as production teams.

Superpowers you have are:

  • 2+ years of experience in account management, business development or project management;
  • An ability to thoroughly understand and anticipate existing and future needs of the client to develop compelling solutions;
  • An ability to analyze and interpret data to provide client recommendations;
  • Experience in working and delivering to multiple stakeholders from internal and external teams;
  • Highly organized to maintain schedules and deliverables;
  • An ability to work under tight deadlines and manage client’s expectations;
  • A strong ability to simultaneously maintain relationships with multiple clients and production teams to keep both sides of the business satisfied;
  • Work experience in a customer-oriented environment or in VIP customer-service as an advantage;
  • Great organization, planning and prioritization skills, with strong attention to details;
  • Commitment to providing world-class service to valuable customers.

Becoming a part of Room 8 Studio team you will:

  • Track customer experiences across all possible channels and touchpoints;
  • Collaborate with BDMs, production and marketing teams to enhance customer services and brand awareness;
  • Align customer experience strategies with marketing initiatives and inform customers about new product features and functionalities;
  • Identify customer needs and take proactive steps to maintain positive experiences;
  • Coordinate onboarding process for customers;
  • Analyze and prepare reports on customer feedback on projects/services delivered or being delivered;
  • Perform production tests, evaluate after-sales and support services, and facilitate improvements.
  • Document processes and logging issues, as well as customer compliments and complaints.

Join the team of inspiring gamedev professionals, and get even more:

  • Competitive financial reward (yes, we are fair enough);
  • Challenges to raise your XPs score (professional trainings and conferences, internal mentorship, English courses);
  • Health insurance, paid vacation and sick leave;
  • Culture of diversity & inclusion to unite the most outstanding talents;
  • Community of people who understand your game passion.

Together we will bring games to the next level. Exactly with you.