Junior/Middle Service Desk Administrator (вакансія неактивна)

Room 8 Studio is one of the biggest game development service providers working with 5 out of top 10 publishers around the world. The most outstanding companies are our partners — Remedy, Ubisoft, Gameloft, Activision, CD Projekt RED, EA, Xbox Game Studios and many others.
Awesome team of professionals, the quality of results that you can be proud of, and drive in everything we do is our credo.

Next great challenge is coming
We are looking for an experienced System Administrator to develop and lead the programs, policies, and activities of the IT Department, ensuring implementation and continuous improvement of the talent strategy across all Group units.

Superpowers you have are:
2+ year experience in a Help Desk environment required;
Service-oriented personality with a pleasant approach to a client and good customer service skills;
Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools;
Knowledge of Windows 10, macOS, iOS, Android;
Client focus: Identify and satisfy client needs. Good at building relationships and trust with clients.

Becoming a part of Room 8 Studio team you will:
Provide first-line technical support and problem-solving in cases of user hardware/software and network failure;
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites.

Join the team of inspiring gamedev professionals, and get even more:
Competitive financial reward (yes, we are fair enough);
Challenges to raise your XPs score (professional trainings and conferences, internal mentorship, English courses);
Health insurance, paid vacation and sick leave;
Culture of diversity & inclusion to unite the most outstanding talents;
Community of people who understand your game passion.
Together we will bring games to the next level. Exactly with you.