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Room 8 Studio is an international art production and game dev outsourcing company providing external services worldwide! We are proud to work with 7/10 the top global publishers, including Activision, Nintendo, Ubisoft, Gameloft, EA, Xbox Game Studios, and many others.
28 жовтня 2020 GameDev

Intern System Administrator (ServiceDesk) (вакансія неактивна)

Львів

Необхідні навички

Service orientation personality with pleasant and good customer service skills;
Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools;
Understanding how ticket systems work;
Knowledge of Windows 10, macOS, iOS, Android;
Ability to assemble and disassemble a PC;
Client focus: Identifies and satisfies the needs of clients; builds relationships and trust with clients;
Experience in a Help Desk environment as a plus;
Work experience with JIRA as a plus.

Пропонуємо

Opportunity to work in an exciting atmosphere on top-end projects with our creative and experienced team;
Variety of interesting and challenging tasks;
Professional development opportunities;
Competitive financial reward, paid vacation and sick leave;
English courses and internal training activities on a regular base;
Opportunity to attend paid seminars, training and world-class conferences;
Modern office with a chill-out zone, with free fruit, sweets and a never-ending supply of coffee;
Lots of FUN and much more...!

Обов’язки

Provide first-line technical support and problem-solving in cases of user hardware/software and network failure;
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites.

Гарячі вакансії

Всі вакансії