Service orientation personality with pleasant and good customer service skills;
Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools;
Understanding how ticket systems work;
Knowledge of Windows 10, macOS, iOS, Android;
Ability to assemble and disassemble a PC;
Client focus: Identifies and satisfies the needs of clients; builds relationships and trust with clients;
Experience in a Help Desk environment as a plus;
Work experience with JIRA as a plus.
Opportunity to work in an exciting atmosphere on top-end projects with our creative and experienced team;
Variety of interesting and challenging tasks;
Professional development opportunities;
Competitive financial reward, paid vacation and sick leave;
English courses and internal training activities on a regular base;
Opportunity to attend paid seminars, training and world-class conferences;
Modern office with a chill-out zone, with free fruit, sweets and a never-ending supply of coffee;
Lots of FUN and much more...!
Provide first-line technical support and problem-solving in cases of user hardware/software and network failure;
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites.