Service orientation personality with pleasant and good customer service skills;
Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools;
Understanding how ticket systems work;
Knowledge of Windows 10, macOS, iOS, Android;
Ability to assemble and disassemble a PC;
Client focus: Identifies and satisfies the needs of clients; builds relationships and trust with clients.
Experience in a Help Desk environment;
Work experience with JIRA.
Variety of interesting and challenging tasks on top-end projects;
— the opportunity to become part of a strong team and develop in your own direction;
— using a corporate online library for self-education and development;
— learning and development and improving the level of English proficiency: corporate courses from Elementary to Advanced, daily communications with colleagues and clients from different countries;
Competitive financial reward paid vacation and sick leave;
Modern office with lots of FUN with our talented and creative dream team!
Provide first-line technical support and problem-solving in cases of user hardware/software and network failure;
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites.
Room 8 Studio has come a long way from a small team of developers and artists to a flagship studio of 350+ people. Our studio is world-class oriented: we work with Ubisoft, EA, Gameloft, Gaijin, NCSOFT, Skydance Interactive, and other headliners of the gaming industry. Games are our way of life and a source of constant inspiration!
You can find out more about us on the company’s website: www.room8studio.com